Events

Tenant events are crucial for managing tenant security and subscriptions. Tenant events are captured and persist even after admins delete projects. On the other hand, Canopy maintains project activities in its unique project Activity History and disposes of activity history when the admin deletes the project.

Tenant admins can view Tenant level events in the Event Log by clicking on the Events tab in Tenant Settings. The Event Log displays information including event classification, type, user, date, time, and description. If more detailed information on the event is available, the Show More action will appear. When clicked, more detailed information on the event will be shown, if available.

List of Events by Class

Classes are created to logically group event types that belong to the same module or workflow in the application.

The following is a list of events captured by class:

Active Project

Type	Description	Example
Change	Changed ‘{{project_name}}’ ({{project_id}}) from {{active_type_a}} to {{active_type_b}}.
Create	Project ‘{{project_name}}’ ({{project_id}}) created.

Archive Project

Type	Description	Example
Archive	Archived ‘{{project_name}}’ ({{project_id}}).
Error	Error {{error_message}} archiving ‘{{project_name}}’ ({{project_id}})
Initiated	Archiving of ‘{{project_name}}’ ({{project_id}}) initiated.

Certificate of Deletion

Type	Description	Example
Create	Deletion certificate created for ‘{{project_name}}’ ({{project_id}}).
Download	Deletion certificate downloaded for ‘{{project_name}}’ ({{project_id}}).
Request	Requested deletion certificate for ‘{{project_name}}’ ({{project_id}}).

Delete Project

Type	Description	Example
Delete	Deleted ‘{{project_name}}’ ({{project_id}}).

Error

Type	Description	Example
Email Send	Error sending email. Class: {{class}} Type: {{type}} Email Address: {{email}} Response: {{ResponseMetadata}}

IP Restrictions

Type	Description	Example
Create	Access restriction {{restriction_name}} created. Name: {{user}} IP Address Range: {{addresses}} Domain: {{domain}} Role: {{role}}
Delete	Access restriction {{restriction_name}} deleted. Name: {{user}} IP Address Range: {{addresses}} Domain: {{domain}} Role: {{role}}
Modify	Access restriction {{restriction_name}} modified. New Restriction Name: {{user}} IP Address Range: {{addresses}} Domain: {{domain}} Role: {{role}} Old Restriction Name: {{user}} IP Address Range: {{addresses}} Domain: {{domain}} Role: {{role}}
Restrict	User restricted from accessing the application from {{ip_address}} by access restriction {{restriction_name_link}}. Name: {{user}} IP Address Range: {{addresses}} Domain: {{domain}} Role: {{role}}

Multi-Factor Authentication

Type	Description	Example
Email OTP	Subject: Canopy Multifactor Authentication Code From: {{from_email}} To: {{to_email}} Message ID: {{MessageId}}

Password

Type	Description	Example
Request Email	Subject: Reset Your Canopy Password From: {{from_email}} To: {{to_email}} Message ID: {{MessageId}}
Reset Email	Subject: You’ve Successfully Set Your Canopy Password From: {{from_email}} To: {{to_email}} Message ID: {{MessageId}}

Restore Project

Type	Description	Example
Error	Error {{error}} restoring ‘{{project_name}}’ ({{project_id}}) to an active {{active_type}} project.
Request	Restoration requested for ‘{{project_name}}’ ({{project_id}}) to an active {{active_type}} project.
Restore	Restored ‘{{project_name}}’ ({{project_id}}) to an active {{active_type}} project.

Tenant Templates

Type	Description	Example
Create	Created {{template_type}} template {{template_name}} ({{template_id}}).
Deleted	Deleted {{template_type}} template {{template_name}} ({{template_id}}).
Edit	Edited {{template_type}} template {{template_name}} ({{template_id}}).

User Accounts

Type	Description	Example
Added	Account added by {{admin_email}}. Name: {{name}} Email: {{email}} Company Name: {{company}} Role: {{role}} Add Users Privilege: {{can_add_users}}
Create Email	Subject: {{subject}} From: {{from_email}} To: {{to_email}} Message ID: {{MessageId}}
Deleted	Account deleted by {{admin_email}}. Name: {{name}} Email: {{email}} Company Name: {{company}} Role: {{role}} Add Users Privilege: {{can_add_users}}
Disabled (Inactive)	Account disabled after {{count}} days of inactivity.
Disabled (Lockout)	Login attempts exceeded; account disabled.
Disabled (Suspended)	Account suspended by {{admin_email}}.
Enabled	Account enabled by {{admin_email}}.
MFA Authentication Failure	Multi-factor authentication challenge failed.
Password Authentication Failure	Password authentication challenge failed.
Password Reset Request (Admin)	Password reset request by {{admin_email}}.
Password Reset Expired	Password reset token expired (15-minute validity window exceeded).
Password Reset Blocked (IP Mismatch)	Password reset attempt rejected: Originating IP address does not match the request initiator.
Password Reset Blocked (Replay Attack)	Password reset attempt rejected: Token has already been consumed (Replay Protection).
Password Reset Request (User)	Password reset request by user.
Add Tenant Email	Subject: {{subject}} From: {{from_email}} To: {{to_email}} Message ID: {{MessageId}}
Updated	Account updated by {{admin_email}}. Name: {{name}} Email: {{email}} Company Name: {{company}} Role: {{role}} Add Users Privilege: {{can_add_users}}